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In response to changing marketplace conditions, Glenroyal Hotel is committed to ensuring our Guests and Customers experience flexibility during these challenging times.
We have implemented the following policies:
For guests making new reservations for any future arrival date, our standard 24 hour cancellation policy will apply,
Pre-paid rates are non-refundable however depending on circumstances the hotel will be able to re-schedule the reservation with advance notice up to 24 hours before your scheduled arrival date
Please note that changes to the reservation will be subject to availability and any rate differences. Please note that this policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
Individual (transient) guest room reservation refunds of any kind (e.g., cash or credit voucher) may take up to 30 days from the date of cancellation to be processed.
