We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and Team Members. On a daily basis, our hotel is working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Specific steps Glenroyal Hotel is taking include:
Associate Health, Safety and Knowledge
Hotel Team Members – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:
Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily On line meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
In addition to training on housekeeping and hygiene protocols, hotel team members are also completing enhanced COVID-19 awareness training.
Glenroyal's Safety Teams are on standby 24/7 to support our colleagues and guests.
Cleaning Products and Protocols:
Our hotel is using cleaning products and protocols which are effective against viruses, including:
Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
Back of House
In the spaces where Team Members work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.
In addition, Glenroyal Hotel has created a Cleanliness Committee to focus on developing the next level of Cleanliness and Sanitation standards, The Committee includes both in-house and outside experts in housekeeping, food safety, Team Members well-being, infectious disease, sanitation and protective technology.